Report a Claim

Reporting a Claim:

Whether it’s a small loss, or a large one, we want to try to make the claims procedure as easy and stress free as possible for you, our client.

Non-emergency claims

If you have a claim of a non-emergency nature, please contact our office at your convenience. You can call our office directly, or fill in the claims contact form and e-mail or fax to our office, and we will be in contact with you on or before the next business day.

Emergency Claims

During office hours :

If you have a claim emergency ‘during’ office hours, please contact our office immediately to report your claim. We will have an adjuster assigned and in contact with you, usually within the hour.

After office hours :

If you have a claim emergency ‘after’ office hours, please refer to our claims contact sheet that lists all the ‘after hours’ claims phone numbers to call, so that you can be in immediate contact with a claims adjuster at any time of the day or night.

All our insurance companies and independent adjusters have excellent claims service. If you find yourself in the unfortunate situation of needing to make a claim, we can help.





EMERGENCY CONTACT NUMBERS FOR GENERAL INSURANCE CLAIMS
COMPANY EMERGENCY
PHONE NUMBER
(AFTER HOURS)
PREFFERRED ADJUSTERS ACCEPTABLE RESTORATION CO's
 
Aviva & Elite 1-866-MY-AVIVA 1-866-692-8482   Belfor, Onside, Canstar
AXA Pacific 1-877-552-0554 (SCM)   Edenvale, Onside, Canstar
Chubb 1-800-532-4822
1-888-424-8221
Cunningham Lindsey Belfor, Edenvale
Fairway Glass 604-936-1660    
Gore Mutual 1-800-663-9437
1-866-938-5694
Kernaghan Adjusters, Claimspro, Cunningham Lindsey, CCS Claims Belfor, Onside, Service Master, CJB Restoration, Barclay Restoration
ICBC (Dial-A-Claim) 604-520-8222
1-800-910-4222
1-800-667-7740
  In Greater Vancouver
Outside Greater Vancouver
Outside British Columbia
ING [intact] 1-866-464-2424   First OnSite, Belfor, Onside, Pro Claim Restoration
CNS/Royal 604-662-2911
1-888-267-2766
   
Travelers/St. Paul   Crawford Adjusters, Claimspro Onside, Edenvale, Belfor, Canstar
Wawanesa 604-643-8933
(24 Hr)
  Yaletown, Onside, Canstar
RESTORATION COMPANY PHONE NUMBERS
Barclay 1-877-226-3344
Belfor 1-888-432-1123
Canstar 1-866-578-3138
CJB Restoration 1-866-252-2447
First OnSite (Edenvale) 1-800-631-8558
OnSide 1-888-663-6604
Pro Claim Restoration 604-276-2383
ServiceMaster 1-800-737-7663
Yaletown 1-877-800-8541
ADJUSTER PHONE NUMBERS
Claimspro 1-888-235-2447
CCS Claims 604-430-3545 / 1-800-227-8997
Crawford Adjusters 1-888-224-5677
Cunningham Lindsey 1-800-235-8784
Kernaghan Adjusters 1-800-387-5677